Upon receipt of the purchase if not satisfied, you can change the product size, color, or another model within fifteen days of receipt.
To proceed with your change you must ensure that your order meets the following conditions:
- The product should not be used.
- To be sent in the same condition it was received.
- Must be delivered to our office before 15 days from the date you received the order. (Specify which is a return of the online shop).
To request a change, please contact us using our contact form and provide us (if not registered customer) the number of your order and your name as well as the reasons for requesting the change.
Please send the article using or including their original boxes and packaging documentation that may accompany the same.
It will be responsible for the cost of changing products. Note that if you decide to return the goods freight collect will not accept the package. If you have any questions, please contact us through our contact form or email contact.
After examining article we will tell you if you are entitled to change, which will take place as soon as possible. We not proceed to exchange or return products that are not in the same condition as when received, or which have been used beyond opening the product. Once we receive the merchandise, and ensure that it meets our conditions of sale set out above, we will send the new size or new color, using a contraindication service. Is, will incur the costs involved.
Only changes of products purchased in our online store, our physical store never be processed.
If you believe that at the time of delivery the product has any defect or manufacturing defect, you must contact us indicating the return option within the order of their own. (Please note that all product shipped is carefully reviewed to avoid these situations).
You must return the product to the following address, Camí Font de l'Abat, 31 17007 Girona within 14 days after receipt. (Specify which is a return of the online shop). Proceed to carefully examine the returned product and send you an email within a reasonable time if applicable refund or replacement. The refund or replacement of the article we will make as soon as possible.
Will send you a new product free of defects at no extra charge, only the total amount paid in the event that there are no stocks of the defective item is returned.
- Please return the item using or including the original packaging in addition to the documentation and packaging that may accompany it.
- Will be responsible for the cost of changing products.
- If you have questions, you can contact us through our contact form or email contact.
- After reviewing the article will let you know if you have the right to return the item or the amounts paid, according to each case. The refund will be made as soon as possible. He did not come to the return of those products that are not in the same condition in which you received, or have been worn beyond simply opening the product.
- You can only handle returns of products purchased in our online store.